The 100,000th user was a maintenance engineer from Mexico who works in a production plant for bread, sponge cakes, and tortillas and had a problem with the yeast mixer. He visited the SEW-EURODRIVE Mexico website and used the SEW-EURODRIVE serial number to find some initial information about the product. After registering with Online Support, he was able to find out the corresponding part number of the damaged gasket and its dimensions. With the newly ordered gasket, he could quickly do the necessary repairs and the mixer is now running again.
This success speaks for itself, and is reason enough for us to take another more detailed look at the service that so many customers have already chosen. If a user visits the Online Support on our website, one thing quickly becomes clear: The service offering is huge. Starting with the drive selection and the product configurator, through to the request and ordering options, and even troubleshooting and the download of a wide range of information under Data and documents, the customer can find many tools for working together with SEW-EURODRIVE.